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Terms & Conditions

By using our service you agree to our terms and conditions of business

First clean
For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up.


What can you expect

Our pure water cleaning system is highly effective at cleaning general dirt from your windows, if you have builder's residue (eg, plaster, concrete, paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these. For more information, please speak to us about this when arranging your first appointment.


How often will we visit?
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to weather and other factors.


Bad Weather

Unless the rain is very heavy or there are strong winds, we still come out to clean your windows.

This prevents a backlog of work and ensures appointments are kept on schedule. However, we do understand that some customers may be sceptical about window cleaning in the rain. To put our customers minds at rest we offer a rain guarantee. If it rains on the day of our visit and you feel the rain has made your windows dirty, we will return when it is dry to clean your windows for free.


Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another.

If an appointment is cancelled within 24 hours, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.


Ending our services

If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by telephone on 07809-126869 or by email to

Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return within 72 hours to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy; we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.



All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.


Customers joining our 4 or 8 weekly rounds are required to pay via our direct debit system Gocardless which can be set up on our 'Payments Setup' page. Payments are then automatically collected approximately 5 days after each clean.

Samuel James Window Cleaning

Contact Information

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